Refund policy

Returns & Refunds

We want you to be happy with your purchase. In addition to your statutory rights, Offshore Pro offers a 30-day return period from the date you receive your order.

To request a return, please contact hello@offshorepro.co.uk with your order details. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send items back without contacting us first.

Items should be returned in their original condition, unused and, where applicable, in their original packaging.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect so that we can put things right. Nothing in this policy affects your statutory rights.

Cancellations and change-of-mind returns

UK consumers buying online generally have the right to cancel an order within 14 days of receiving the goods without giving a reason. After notifying us of the cancellation, you then have 14 days to return the goods.

Where a return is simply because you have changed your mind, you are responsible for the cost of returning the item unless we agree otherwise.

Exceptions

Some goods may not be eligible for change-of-mind returns. This includes sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed, as well as personalised, custom-made or rapidly perishable goods.

This does not affect your rights where an item is faulty, damaged or not as described.

Refunds

Once we receive and inspect your return, we will let you know that your refund is being processed. Eligible refunds will be made to your original payment method.

For statutory cancellation returns, refunds will be made in accordance with applicable UK consumer law, including any standard delivery charge that must be refunded.

Your bank or card provider may take additional time to process the refund after it has been issued.

For any questions about a return or refund, contact dave@offshorepro.co.uk.